General Terms and Conditions Ravensburger Spieleland Holiday Village

The services of Ravensburger Freizeit und Promotion GmbH in relation to the Holiday Village of Ravensburger Spieleland, and in particular the rental of accommodation, are provided exclusively on the basis of the following General Terms and Conditions in the version valid at the time of booking.

1. Conclusion of the contract; conclusion of the contract

Following the customer's application, the contract is concluded by the acceptance on the part of Ravensburger Freizeit und Promotion GmbH. The acceptance takes place by confirmation of the booking in text form. The contract is concluded between the customer and Ravensburger Freizeit und Promotion GmbH.

Ravensburger
Freizeit und Promotion GmbH,
Am Hangenwald 1, 88074 Meckenbeuren/Germany
Mail: feriendorf@spieleland.de
Phone: +49 (0) 7542 - 400 0
Fax +49 (0) 7542 - 400 101
Sitz of the company: Ravensburg
Register Court: Amtsgericht Ulm HRB 727860
Managing Directors: Siglinde Nowack (Chairwoman) & Rainer Hartel
VAT ID DE186 804 868.

If a third party has booked for the customer, he and the customer are liable to Ravensburger Freizeit und Promotion GmbH as joint and several debtors for all obligations arising from the contractual relationship.
Children and adolescents under 18 years of age are only allowed to stay in the company of a legal guardian or a person of full age authorized by the legal guardian.

2. Content of the contract

The services to be provided by Ravensburger Freizeit und Promotion GmbH result from the advertisement on the booking websites www.spieleland-feriendorf.de or www.spieleland-feriendorf.ch as well as from the information of the booking confirmation referring to it.
In return, the customer must pay the agreed prices. All prices and agreements are in Euro and include the respective statutory value added tax. If the rate of the statutory value added tax changes
after the conclusion of the contract, the agreed price shall change accordingly. Vouchers, free tickets or other benefits that the customer has received in relation to the Ravensburger Spieleland amusement park cannot be transferred to payment for accommodation offers of the Holiday Village; only those vouchers etc. can be used that were expressly issued (also) for the Holiday Village.
Ravensburger Freizeit und Promotion GmbH reserves the right to change the booked accommodation for good cause. Such an important reason are in particular for the Ravensburger Freizeit und Promotion GmbH unforeseen events. In this case Ravensburger Freizeit und Promotion GmbH will try to find an equivalent or higher quality accommodation (without charging additional costs).

3. Terms of payment; security

The total invoice amount is to be paid on the day of departure in cash, by EC card or credit card (MasterCard or VISA).
Ravensburger Freizeit und Promotion GmbH can demand a credit card security or other security from the customer and/or the third party in the context of the conclusion of the contract. In case of a credit card security, Ravensburger Freizeit und Promotion GmbH will only check the cost coverage; a debit in advance will not take place and payment can still be made on site in cash or with EC card.
In justified cases, Ravensburger Freizeit und Promotion GmbH is entitled to demand a credit card security or other security deposit in the aforementioned sense even after conclusion of the contract. A justified case is in particular if there are payment arrears of the customer or if the scope of the contract is subsequently extended.
Furthermore, Ravensburger Freizeit und Promotion GmbH is entitled to demand a credit card security or other security for existing and future claims arising from the contract during the stay, if this has not already been provided as described above.

4. Attachment of decoration material and other objects

Decoration material or other objects may only be attached or brought in by the customer after prior agreement with Ravensburger Freizeit und Promotion GmbH. Even if Ravensburger Freizeit und Promotion GmbH gives a corresponding approval, the customer alone is responsible for the observance of the legal regulations in this context, in particular the customer has to observe fire regulations and to present a confirmation of the responsible fire protection
upon request by Ravensburger Freizeit und Promotion GmbH.

5. Cancellation/ non-utilization of services by the customer

Bookings are binding. Ravensburger Freizeit und Promotion GmbH is not obligated to agree to desired subsequent changes in the booking modalities. Therefore, the contractually agreed price is to be paid even if the customer does not make use of the services of Ravensburger Freizeit und Promotion GmbH. This does not apply only if Ravensburger Freizeit und Promotion GmbH has agreed to the customer's cancellation in writing or if the customer is entitled to a legal or contractual right of cancellation.

The
following cancellation conditions apply
:- Up to 7 days before the date of arrival: Cancellation free of charge-
6 to 1 days before the date of arrival: 50% of the total price of the booked services-
Cancellation on the day of arrival or no-show: 100% of the total price of the booked services.

The customer is free to prove that Ravensburger Freizeit und Promotion GmbH has incurred no or less damage, especially due to saved expenses.

6. Withdrawal of the Ravensburger Freizeit und Promotion GmbH

Ravensburger Freizeit und Promotion GmbH is entitled to withdraw from the contract if the advance payment/security deposit is not made and the customer or the third party does not make up for this within a reasonable period of time.
Furthermore, a withdrawal on the part of Ravensburger Freizeit und Promotion GmbH is possible if there is an objectively justified reason for this, especially in case of false statements of essential facts or if a disturbance of the smooth business operation, the security or the reputation of Ravensburger Freizeit und Promotion GmbH is to be feared.

7. Special Duties of the Customer

The customer must observe the parking and parking lot regulations of Ravensburger Spieleland, which are posted on site and can be viewed at www.spieleland.de.
Occupancy of the accommodation is only permitted with
the agreed number of persons. Subletting or reletting is not permitted.
It is not permitted to bring pets. Companion dogs for people with disabilities are permitted, provided that the need for a companion dog for people with disabilities has been proven.
The customer must immediately notify Ravensburger Freizeit und Promotion GmbH of any defects and demand remedy. If the notice of defect is omitted, claims of the customer can be omitted in whole or in part.
The arrival has to take place at the latest by 7 pm. If the customer does not arrive by this time, this is considered a no-show in the sense of paragraph 5 and Ravensburger Freizeit und Promotion GmbH is entitled to occupy the accommodation otherwise. Claims for damages of the customer are excluded in this case. Evacuation must take place by 10 a.m. at the latest. In case of a later evacuation, Ravensburger Freizeit und Promotion GmbH is entitled to claim a corresponding additional compensation. Any further claims for damages remain unaffected.

8. Termination

The right of the parties to terminate the contract without notice for good cause remains unaffected. For a termination by Ravensburger Freizeit und Promotion GmbH an important reason exists in particular if the customer persistently violates the parking and parking lot regulations, endangers other customers or uses the accommodation provided for use contrary to the contract. In this case, the customer is not entitled to a refund of the (rental) price.

9. Warranty and liability

The legal warranty rights apply.

A liability of Ravensburger Freizeit und Promotion GmbH for negligent breaches of duty is excluded, provided that no essential contractual obligations, damages from injury to life, body or health or guarantees or claims under the Product Liability Act are affected. The same applies to breaches of duty by our vicarious agents.

10. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution, which you can find at http://ec.europa.eu/consumers/odr. We are not obliged or willing to
participate in a dispute resolution procedure before a consumer arbitration board.

11. final provisions

Place of performance and payment is Meckenbeuren.
Any existing general terms and conditions of the customer do not apply, unless Ravensburger Freizeit und Promotion GmbH has expressly agreed to them in writing.

German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws provisions, unless mandatory legal provisions, such as consumer protection law, conflict therewith. The place of jurisdiction shall be Ravensburg, Germany, to the extent permitted by law.

Deviating agreements and collateral agreements must be in writing to be effective. Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions.

Status: December 2017