id="trbo-above-first-editorial"

Privacy policy

As of: July 2022, Version: 2.0

In compliance with Article 13 of the EU General Data Protection Regulation (GDPR), we inform you fully in the following about how we process your personal data when you access our websites.

1. Contact and controller

Various companies are responsible for the websites of the Ravensburger Group in Germany. You can find all details on the controllers responsible under data protection law on the relevant website and/or in the following information.

1.1. General Data Protection Officer
If you would like to contact us about data protection, please contact our General Data Protection Officer to ensure your question is answered as efficiently as possible.
We can pass on your inquiry to the right department if you specify the nature of your interaction with Ravensburger and/or whether you are inquiring about a concrete offer.
You can contact the General Data Protection Officer of the Ravensburger Group at:
Ravensburger AG
Rechtsabteilung – Konzerndatenschutzbeauftragte
Robert-Bosch-Straße 1
88214 Ravensburg
Germany
E-Mail: privacy@ravensburger.com

1.2. Responsible companies

1.2.1. Ravensburger AG
Ravensburger AG
Robert-Bosch-Straße 1
88214 Ravensburg
E-Mail: info@ravensburger.de
Telefon: +49 (0) 751 86 1377
Fax: +49 (0)751 86 13 11

1.2.2. Ravensburger Verlag GmbH
Ravensburger Verlag GmbH
Robert-Bosch-Straße 1
88214 Ravensburg
E-Mail: info@ravensburger.de
Telefon: +49-(0)751 86 0
Fax: +49 (0)751 86 13 11

1.2.3. Ravensburger Freizeit und Promotion GmbH
Ravensburger Freizeit und Promotion GmbH
Am Hangenwald 1
88074 Meckenbeuren
E-Mail: spieleland@ravensburger.de oder museum@ravensburger.de
Telefon: +49 (0) 7542 400 0
Fax: +49 (0)7542 400 101

2. Your rights

You have the following rights which you can exercise in relation to us:
The right to information, rectification, erasure, restriction of processing, data portability, and objection.

Please contact us if you want to exercise one of your rights. You can find our contact data in the chapter Contact. We can deal with your inquiry most efficiently if you e-mail it to our General Data Protection Officer. We can pass on your inquiry to the right department if you specify the nature of your interaction with Ravensburger and/or whether you are inquiring about a concrete offer.

We expressly point out here that, in accordance with legal requirements, we must ask you to provide identification and we may possibly also take further measures to clearly establish your identity.

2.1. Right to information
If you want information about the personal data we process, please send your request in writing. For reasons of security and according to regulations, we may make certain data partly unreadable when we send you information, e.g. credit card details.

2.2. Right to rectification
If you find or believe that we have processed incorrect information about you, please inform us of this in writing. We will investigate and, if necessary, rectify the data.

2.3. Right to erasure
If you want us to erase your data, please inform us in writing. We will check your request in terms of the legal requirements and erase your data accordingly.

Please note that in some cases we are legally obliged to store data for a certain period and cannot erase it before the end of this period. For example, we are obliged to store tax-related data and data relevant for possible warranty claims.

Please also note that, while we immediately block access to your data, for technical reasons it can take a few days before we have fully erased your data.

Please also note that it is no longer possible to recover your data after we have confirmed your request for erasure.

2.3.1. Customer account
You can delete your customer account yourself.

To do this, log in to your customer account on our website and click “Delete customer account”. Enter your password to confirm that you want to delete the account and your account will be irrevocably deleted.

2.4. Right to restriction of processing
You have the right to restrict our processing of your data. To do this, please inform us in writing which data categories you want the restriction to apply to and the reasons for your request. We will immediately examine the circumstances and inform you of the result.

2.5. Right to data portability
Please inform us in writing which data you want to be transferred to which recipient. We will immediately examine your request and inform you of the result.

2.6. Right to object and right to revocation
2.6.1. Revocation of consent
If you have given your consent to the processing of your data, you can revoke this consent with ef-fect for the future at any time. This does not affect the processing of your data up to the time of your revocation of consent, which remains permitted.
You can find out how to revoke your consent on the relevant website. Alternatively, you can contact our General Data Protection Officer using the contact data in the chapter Contact. If you want to revoke your consent to cookies, you can do this below under No. 8.4. For information on your consent to receiving our newsletter, see the chapter Newsletter, No. 7.2.4.

2.6.2. Objection to data processing based on a balancing of interests
If we base the processing of your personal data on the balancing of interests, you can object to this processing.

If you express such an objection, we request that you give us the reasons why you do not wish us to process your personal data as we normally do. After you have submitted your objection, we examine the circumstances and either cease or modify the data processing, or explain to you our compelling legitimate grounds for continuing to process the data.

2.6.3. Objection to direct advertising based on a balance of interests
Of course you can object to the processing of your personal data for the purposes of advertising and data analysis at any time. Ideally, please inform us about your objection to processing for advertising purposes using the contact data given in the chapter Contact.

2.7. Right to object
If you believe that our actions do not comply with the applicable data protection regulations, you can lodge a complaint with the supervisory authority responsible for data protection in your federal state.

3. Possible consequences of non-submitted data

We may collect your personal data on the basis of legal requirements or to fulfill a contract. If you do not provide this data to the extent required, the consequence may be that we cannot fully meet our obligations and/or we are unable to provide you with the service.

4. Possible external recipients of data

4.1. Data processing by external processors
In some cases, we use external service providers to process your data. We select these service providers carefully and commit them to observe our instructions. We regularly check their compliance.

4.2. Transfer to third parties
Furthermore, we can pass your personal data on to third parties if we offer participation in campaigns, prize draws, conclusions of contracts, or similar services together with these partners. You will receive further information about this when you enter your personal data or, if the offer is described in more detail in this data protection declaration, below.

4.3. Data transfer outside the EEA
If our service providers or partners are based in a country outside the European Economic Area (EEA), we inform you about the consequences of this when you enter your personal data, or in this data protection declaration.

5. Processing the data of minors

Stricter legal requirements apply to the processing of the data of children or minors. We carefully examine and comply with these requirements.

All our offers are intended for adults of full legal age.

If we discover that we have unintentionally collected the data of children, we immediately erase this data, unless there are legal reasons not to do so. In all cases we block access to the data so that it can not be used for marketing purposes. Please inform us if you find that your child has used one of our online offers without your agreement.

If you provide us with your child/children’s data, we exclusively process the data for the purpose of the relevant offer and in accordance with your consent and/or the legal requirements.

If, in an individual case, one of our offers is addressed to children under the age of 16, we restrict data processing to the data reasonably required for use of the offer. We only store this data as long as necessary for the use of the offer. Furthermore, we display these offers with a note on data protection specially formulated for easy understanding by the target group.

In compliance with legal requirements, we only accept data transfers or consents to data processing from people under the age of 16 with the agreement of their legal custodian.
If, as an exception, we allow minors under the age of 16 to directly take part in prize draws, we only request the data that is absolutely necessary for the prize draw.

When processing the data of children and minors, we apply appropriate technical and organizational measures. We do not use this data for marketing purposes.

Children are not always able to understand the dangers of digital communication and providing data to third parties. Please explain this to your children and make them aware of the dangers. Keep an eye on your children’s online activities and take an active part in them!

6. Data processing when you visit our website

6.1. Controller responsible under data protection law
The controller responsible under data protection law for the provision of the website is the company named in the legal notice as the provider of the website. You can find the contact data in the legal notice as well as above under No. 1.2.

6.2. Data processing when you visit our website
If you visit our website simply to find out information, i.e. if you do not register or otherwise provide us with information, we only process the personal data your browser sends to our server. The data described below is technically necessary so that we can display our website to you and ensure its stability and security. This is why we must process this data. The legal basis is Art. 6 Section 1 p. 1 lit. b, f of the GDPR.
  • Your IP address
  • The browser you use as well as the browser version and language settings
  • The operating system you use
  • The date and time of access, including the difference to Greenwich Mean Time (GMT)
  • The concrete website you visit
  • Access status/http status code
  • The website via which you access the website

This data is stored for the duration of the session and deleted after a maximum of 30 days.

6.3. Tools
We use various tools which can differ depending on the website. If the use of tools requires you con-sent, you can grant or revoke your consent as described under No. 8.4.

6.3.1. Web tracking with Google Analytics
a) Our websites use Google Analytics, a web tracking service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (Google). We use this tool to analyze your user interactions on websites and in apps. We use the statistics and reports gained here to improve our service and tailor it to your interests as the user.
b) We primarily track the interaction between you the user and our website using cookies, data about your device/browser, IP addresses, and website or app activities. Google Analytics also stores your internet protocol addresses to ensure the security of our service and to give us, as the website operator, information about the country, region, or location of each user (IP location tracking). For your protection, we naturally use the IP masking function, which means that within the EU and EEA, Google truncates IP addresses by removing the last octet.
c) Google acts as a data processor for us and we have a contract with Google for this purpose. Usually, the information on your use of this website generated by the cookie and the (usually truncated) IP addresses are saved to a Google server in the USA and processed there. According to Google’s own information, for these cases it applies a standard comparable to the previous EU-US Privacy Shield. Google also assures that it observes the data protection laws applicable to international data transfer. Additionally, we have agreed standard contract clauses with Google. Their purpose is to ensure adherence to an appropriate data protection level in a third country.
d) The legal basis for the collection and processing of the information (for a maximum period of 14 months) is your consent (Art. 6 Section 1 p. 1 lit. a of the GDPR). You can revoke your consent at any time without any effect on the permissibility of processing prior to your revocation. In apps, you can reset the ad ID under the Android or iOS settings. The easiest way to revoke consent is by changing your cookie settings (see No. 8.4) or installing the browser add-on from Google, which is available at: tools.google.com/dlpage/gaoptout?hl=de.

e) You can find more information about the services provided by Google Analytics at marketingplatform.google.com/about/analytics/terms/de/. Google provides information about data processing in the context of the use of Google Analytics here: support.google.com/analytics/answer/6004245?hl=de. You can find general information about data processing, which according to Google also applies to Google Analytics, in Google’s privacy policy at www.google.de/intl/de/policies/privacy/.

6.3.2. Use of Google Ads
a) We use Google Ads in order to draw attention to our offers by means of advertising (so-called Google Ads). If you have reached our website via a Google ad, Google Ads will save a cookie on your terminal device. The legal basis for processing your data is Art. 6 Section 1 p. 1 lit. a GDPR, in other words, only with your consent.

b) The advertising material is supplied by Google via so-called ad servers. For this purpose, we and other websites use ad-server cookies which use certain parameters to measure success, such as the display of the advertisements, or clicks by the user. The Google Ads cookies saved on our website give us information on the success of our advertising campaigns. These cookies are not intended to identify you personally. As a rule, the following are saved to this cookie as analysis values: unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions), and opt-out information (note that a user does not want to be contacted again).

c) The cookies placed by Google enable Google to recognize your browser. If a user visits certain pages in the website of an Ads customer and the cookie stored on his or her computer has not yet expired, Google and the customer can see the user has clicked on the ad and been directed to this website. Every Ads customer is allocated a different cookie. This means cookies cannot be traced via the websites of other Ads customers. The embedding of Ads means that Google receives a notification that you have called up the relevant part of our website or clicked on one of our ads. If you are registered with a Google service, Google can allocate the visit to your account. Even if you have not registered with Google or are not logged in, there is a possibility that the advertising provider may find your internet protocol address and save it.

d) Based on the marketing tools used, your browser automatically makes a direct connection with the Google server. We do not collect personal data ourselves in these advertising activities, but merely provide Google with the option of collecting the data. Google merely makes statistical evaluations available to us which tell us what ads were clicked how often and at what prices. We do not receive any further data collected from the use of the advertising material. In particular, we are unable to identify the users from this information.
e) e) You can revoke your consent at any time without any effect on the permissibility of the processing prior to your revocation. The easiest way to revoke consent is by changing your cookie settings (see No. 8.4) or using the following functions:
  • i) Appropriate setting of your browser software. The suppression of third-party cookies in particular means that you will not receive any ads from third party advertisers;

  • ii) Setting your browser to block cookies from the domain www.googleadservices.com“, www.google.de/settings/ads,, although this setting will be deleted if you delete your cookies;

  • iii) Using the link ;www.aboutads.info/choices, to deactivate the targeted ads of the advertising providers that form part of the self-regulating “About Ads” campaign, although this setting will be deleted if you delete your cookies;

  • iv) Permanent deactivation in your Firefox, Internet Explorer or Google Chrome browser via the link www.google.com/settings/ads/plugin. We must point out that in this case you may not be able to use all the functions of this offer to their full extent.

v) You can find further information on privacy policy at Google Ireland Limited, Gordon House, Barrow Street Dublin 4, Ireland, here: www.google.com/intl/de/policies/privacy und services.google.com/sitestats/de.html.

6.3.3. Google Conversion Tracking
a) We use Google Ads with the additional application Google Conversion Tracking. This enables us to check the success of our advertising campaigns. The ads are marked with a technical marker, e.g. an ID that allows us to determine how a user interacts with the ads after the initial click and whether they actually follow through on one of our offers. This gives us statistics about the total volume of readers of our ads, which ads are most popular, and if applicable also further information about results from the ad.

b) The legal basis for processing your data is again Art. 6 Section 1 p. 1 lit. f GDPR, in other words only with your consent. You can disable or discontinue the conversion tracking function in the same way as described above for Google Ads.

6.3.4. Google Remarketing
a) We use Google Ads with the additional application Google Remarketing. This allows us to create ads based on information available about you and to address you again during your further use of the internet. This is done via the cookies saved when you access our offers (usually via cookies), which are used by Google to record your user behavior in visiting various websites, and in order to evaluate it in pseudonymized form. According to Google’s own statements, there is no merging of your personal data with data collected as part of the remarketing process which may have been saved by Google.
b) The legal basis for processing your data is again Art. 6 Section 1 p. 1 lit. f GDPR, in other words only with your consent. You can disable or discontinue the remarketing function in the same way as described above for Google Ads.

6.3.5. Advertising with Facebook (Pixel and Conversion Tracking)
a) On some websites, we continue to use advertising options from Facebook Inc. (Facebook). By embedding Facebook Pixel on our website, we can show users of our website and the Facebook social network our advertisements (Facebook ads) and measure and evaluate their success (conversion tracking). This link between Facebook and our website is enabled technically by Facebook Pixel. The legal basis for processing your data is Art. 6 Section 1 p. 1 lit. a GDPR, in other words, only with your consent.

b) Based on the marketing tools used, your browser automatically makes a direct connection with the Facebook server when you visit our website. We have no influence over the scope and further use of data collected by Facebook by means of this tool and therefore inform you according to the state of our knowledge: The embedding of Facebook Pixel means that Facebook receives a notification that you have called up the relevant page of our website or clicked on one of our ads. If you are registered with a Facebook service, Facebook can allocate the visit to your account. Even if you have not registered with Facebook or are not logged in, there is a possibility that the provider may find your internet protocol address and other identifying data and use these to profile you.

c) The information collected is stored on Facebook servers, also in the USA. In such cases, according to its own information, the provider has adopted a standard that corresponds with the former EU-US Privacy Shield and has pledged to observe applicable data protection laws in international data transfer. We have agreed the so-called standard data protection clauses with Facebook which are designed to ensure an appropriate data protection level in the third country.

d) You can revoke your consent at any time without any effect on the permissibility of the processing prior to your revocation. The easiest way to revoke consent is by changing your cookie settings (see No. 8.4) Furthermore, you can revoke your consent via the provider’s function using this link (only if you are logged in): www.facebook.com/settings/?tab=ads.

e) You can find more information about data processing by Facebook from Facebook Inc., 1601 S Cali-fornia Ave, Palo Alto, California 94304, USA in its privacy policy here: www.facebook.com/about/privacy.

6.3.6. Embedded YouTube Videos
a) We have embedded YouTube videos into our websites. These are saved on http://www.YouTube.com and can be played directly from our website. The legal basis for the display of the videos is Art. 6 Section 1 p. 1 lit. a GDPR, in other words, only with your consent.

b) When you visit the website, YouTube obtains the information that you have accessed the relevant sub-page of our website. Furthermore, the above-mentioned basic data such as IP address and timestamp are transmitted. This occurs regardless of whether you have a YouTube user account via which you are logged in or whether no user account exists. If you are logged in to Google, your data is allocated directly to your account. If you do not wish the data to be allocated to your YouTube profile, you will need to log out before activating the button. YouTube saves your data as a user profile and uses it for purposes of advertising, market research and/or to design its website to better reflect demand. Such an evaluation is made particularly to provide appropriate advertising (even for users who are not logged in) and to inform other users of the social network about your activities on our website. You have the right to object to the creation of this user profile, although you must contact YouTube to exercise this right.

c) The information saved is stored on Google servers, also in the USA. In such cases, according to its own information, the provider has adopted a standard that corresponds with the former EU-US Privacy Shield and has pledged to observe applicable data protection laws in international data transfer. Furthermore, we have agreed standard data protection clauses with Google which are designed to ensure an appropriate data protection level in the third country.

d) You can revoke your consent at any time without any effect on the permissibility of the processing prior to your revocation. The easiest way to revoke consent is by changing your cookie settings (see No. 8.4)

e) e) You can find further information on the purpose and scope of the data collected and its processing by YouTube in the privacy policy. Here you can also obtain further information on your rights and setting options to protect your privacy: www.google.de/intl/de/policies/privacy.

6.3.7. Embedded Google Maps
a) On some websites, we use Google Maps. This service means we can display interactive maps for you directly on the website and enable convenient use of the map function for you. The legal basis for the use of the maps is Art. 6 Section 1 p. 1 lit. a GDPR, in other words, only with your consent.

b) When you visit the website, Google obtains a notification that you have accessed the relevant sub-page of our website. Furthermore, the above-mentioned basic data such as IP address and timestamp are transmitted. This occurs regardless of whether Google has provided a user account via which you are logged in or whether no user account exists. If you are logged in to Google, your data is allocated directly to your account. If you do not wish the data to be allocated to your Google profile, you will need to log out before activating the button. Google saves your data as a user profile and uses it for purposes of advertising, market research and/or to design its website to better reflect demand. Such an evaluation is made particularly to provide appropriate advertising (even for users who are not logged in) and to inform other users of the social network about your activities on our website. You have the right to object to the creation of this user profile, although you must contact Google to exercise this right.

c) The information saved is stored on Google servers, also in the USA. In such cases, according to its own information, the provider has adopted a standard that corresponds with the former EU-US Privacy Shield and has pledged to observe applicable data protection laws in international data transfer. Furthermore, we have agreed standard data protection clauses with Google which are designed to ensure an appropriate data protection level in the third country.
d) You can revoke your consent at any time without any effect on the permissibility of the processing prior to your revocation. The easiest way to revoke consent is by changing your cookie settings (see No. 8.4)

e) You can find further information on the purpose and scope of the data collection and its pro-cessing by the plug-in provider in the provider’s privacy policy. Here you can also obtain further in-formation on the rights and setting options to protect your privacy in this matter: www.google.de/intl/de/policies/privacy.

6.3.8. Address verification with Endereco
On our website we give you the option to verify, in real time, your entries in the address forms used for our web store. The purpose of this is to prevent any problems with the delivery of your ordered products due to incorrect information.

Furthermore, we aim to ensure that your contact information is valid so that we can send you information about your order or respond to any queries.

For the provision of these features, we use the service provider Endereco, registered address: Balthasar-Neumann-Straße 4b, 97236 Randersacker, Germany. This service provider processes your data exclusively in accordance with our instructions. The legal basis for the transmission, processing, and temporary storage of your data by this service provider is Art. 6 (1) (b) GDPR, since it is absolutely necessary for the performance of the contract or the implementation of pre-contractual measures that some of the data entered by you on the input screen is checked for accuracy. The following data is processed by the service provider:

- Address (country, city, postal code, street, house number if applicable)

The data is processed separately by the service provider and is not merged with other data. Your enquiries are deleted by the service provider as soon as the status of the submitted data has been determined and its storage in the web store has been completed, and at the latest after 30 days.

6.3.9. Friendly Captcha (Bot/Spam-Protection)
We use „Friendly Captcha“ service on our website (www.friendlycaptcha.com).
This service is provided by Friendly Captcha GmbH, Am Anger 3-5, 82237 Woerthsee, Germany.
Friendly Captcha is a new type of privacy-friendly security solution to make it increasingly difficult for automated programs and scripts (so-called "bots") to use our website.
For this purpose, we have integrated a program code from Friendly Captcha into our website (e.g. for contact forms) so that the visitor's end device can establish a connection to Friendly Captcha's serv-ers in order to receive a computational task from Friendly Captcha. The visitor's end device solves the computational task, which requires certain system resources, and sends the computational re-sults to our web server. Our server contacts the Friendly Captcha server via an API and receives a response stating whether the puzzle was solved correctly by the end device. Depending on the result, we can apply security rules to requests via our website and thus, for example, further process or reject them.
The data is used exclusively for the protection against spam and bots as described above.
Friendly Captcha does not set or read cookies on the visitor's end device.
IP addresses are only stored in hashed (one-way encrypted) form and do not allow us and Friendly Captcha to draw any conclusions about an individual person.
If personal data is stored, this data will be deleted after 30 days.
The legal basis for the processing is our legitimate interest pursuant to Art. 6 (1) lit. f GDPR in pro-tecting our website against abusive access by bots, i.e. spam protection and protection against at-tacks (e.g. mass requests).
Further information on data protection when using Friendly Captcha can be found at https://friendlycaptcha.com/legal/privacy-end-users/.

6.3.10. Bounce Commerce Plugin
On our websites with online store, the plugin of the professional bounce management service provid-er Bounce Commerce GmbH, Lindenallee 39, 47608 Geldern, is used. No personal or personal-related data is transferred to the technical service provider. Technically necessary cookies are used, which contain purely technical information but no personal data. Further information on data protection at Bounce Commerce GmbH can be found https://www.bounce-commerce.de/datenschutz.

6.3.11. Use of Cookie Bot
a) This website uses Cookiebot, a cookie management service provided by Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark. Cookiebot enables us to provide a cookie banner. With this we can inform you on the one hand that and which cookies we use on our website. On the other hand, you can use the cookie banner to decide which cookies you want to allow, and we can save your settings according to the legal requirements. For all information on cookies and your setting options, see section 8.4
b) In connection with the Cookiebot service, we process the following data: Your IP address in shortened form (the last three digits are set to "0"), our website URL, date and time of your consent. By means of an anonymous key, which is randomly generated and anonymized, we store your consent status.
c) All data is stored within the EU. After 12 months, the data will be deleted continuously.
d) The legal basis for the use is our legitimate interest in operating our website efficiently and in compliance with the law, Art. 6 para. 1 p. 1 lit. f GDPR. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can find more information about data protection at Cookiebot here: https://www.cookiebot.com/de/privacy-policy.

6.3.12. Olapic
We use the service of the marketing platform Olapic Inc. New York, USA ("Olapic"). Olapic searches for us on Instagram for images and videos that show our products and might be suitable for sharing with our community ("posts"). If we wish to share these Contributions over the Internet and/or distribute them via print media, we will contact the Instagram users who have uploaded the relevant Contribution to their profile. Provided they agree and wish to grant us the requested rights, the relevant Instagram users can confirm our terms of participation.

Furthermore, it is also possible to upload images directly via our website. For this purpose, you can use your social media account or upload the image directly via your PC. In the latter case, you can decide yourself which name should be displayed.
The use of the contributions and any information linked to them only takes place with the consent of the respective user. If we share the contributions via the Internet and/or distribute them by means of print media, we share the contribution as well as any information linked to it and name the user name.
By using Olapic, we pursue the interest of marketing our products using digital and non-digital channels and reaching our target group using social media. The legal basis for the use is Art. 6 para. 1 p. 1 lit. b, f DSGVO.

Third-party information: Olapic Inc. New York, USA. Terms of use: http://www.olapic.com/privacy-policy.

7. Data processing when you use our offers

7.1. Ravensburger account
For certain offers on our website, you can or must create a customer account. With your customer account, you can also log in to other websites of the Ravensburger Group as well as Ravensburger tiptoi Manager.

You can delete your customer account at any time. To do this, log in to your customer account on our website and click “Delete customer account”. Enter your password to confirm that you want to delete the account and your account will be irrevocably deleted. However, due to mandatory retention obligations under trade and tax law, we are obliged to keep address, payment, and order data for a period of ten years.
We reserve the right to periodically delete inactive accounts.

Ravensburger AG is the controller responsible under data protection law (contact details above under No. 1.2).

7.2. Personalized newsletter
7.2.1. Controller responsible under data protection law
Ravensburger AG is the controller responsible under data protection law (contact details above under No. 1.2).

7.2.2. Subscribing to the newsletters
You can subscribe to the personalized e-mail newsletter of the Ravensburger Group.
Naturally, we need to process your e-mail address to send you our newsletter. Additionally, we also process your IP address and the time at which you subscribed to the newsletter so that we can provide evidence of the subscription and clarify any possible misuse (e.g. in the form of an unauthorized subscription). If you submit further data such as your name, we use this data to address you personally in the newsletter.
We only process this data and send you the newsletter after you have expressly given your consent (Art. 6 Section 1 p. 1 lit. a GDPR).

7.2.3. Personalization of the newsletters
Furthermore, we personalize the newsletter based on your interests. As a result, you only see content you are especially interested in. To do this, we first evaluate information on the website from which you registered for the newsletter and whether your registration occurred in connection with a particular campaign, for instance a competition. In addition, we evaluate your user behavior when we send the newsletter. To carry out this evaluation, the e-mails sent contain so-called web beacons or tracking pixels, representing one-pixel image files that are activated when you open the newsletter and click on individual contents. For the evaluations, we allocate a unique ID to your e-mail address and possibly your name and other data as well as your interaction with the newsletter. This enables us to see whether and when you read the newsletter, what links in it you click, and to derive from this what your personal interests are in certain contents. If we can assign this information to you, e.g. through your customer account, we link the information to your customer account and your interactions with the website, for example what contents you have accessed or what orders you have placed. With the data gained in this way, we create a user profile in order to tailor the newsletter to your personal interests.
This information is stored for as long as you subscribe to the newsletter. After you unsubscribe, we erase your personal data or save it anonymously and in a purely statistical form.
As with other personal data processing, we only personalize the newsletter based on your express consent (Art. 6 Section 1 p. 1 lit. a GDPR).

7.2.4. Unsubscribing from the newsletter
You can revoke your consent at any time by contacting our Data Protection Officer at the stated address (s. see No. 1.1), or unsubscribe by clicking on the link provided in every newsletter.

7.3. Family & Friends sutomer club
The controller responsible under data protection law for the Family & Friends customer club is Ravensburger AG (contact details above under No. 1.2).
As a member of our Family & Friends customer club, you have access to exclusive club contents on our website, you can participate in our product test lounge and other campaigns, and you receive your personalized Ravensburger newsletter see No. 7.2) with exclusive Family & Friends contents. If you like, you can add more information to your customer profile so that we can further personalize our club contents for you. The legal basis for our data processing is Art. 6 Section 1 p. 1 lit. a, b GDPR.
What’s more, as a member of the Family & Friends customer club, you collect Ravensburger Points when you buy products from the online shops of Ravensburger Verlag GmbH see No. 7.8) Then you can redeem the points the next time you shop.

7.4. Ravensburger Puzzle World
The controller responsible under data protection law for Ravensburger Puzzle World is Ravensburger Verlag GmbH (contact details above under No. 1.2).
Puzzle World is the right address for all the many fans of puzzles.
Here, you can upload pictures and make them publicly available for puzzles, complete our digital puzzles, and browse our vast collection of images.
To be able to upload images, you need a Ravensburger account see No. 7.1). If other users acquire your images via the “Ravensburger Puzzleregal”, we award you Ravensburger Points you can use in our online shop see No. 7.8).
We store your data as an uploader of puzzle images in order to conduct our contractual relationship with you. We also use this data to contact you about changes to Puzzle World, our uploader conditions, and your Ravensburger Points. The legal basis is Art. 6 Section 1 p. 1 lit. b of the GDPR. After the end of our cooperation, we erase your data, unless statutory data storage regulations apply.

7.5. Prize draws
7.5.1. Controller responsible under data protection law
The controller responsible under data protection law is the company that organizes the prize draw. This information is provided for each prize draw.

7.5.2. Data processing for prize draws
Generally, every prize draw has its own notes on data protection, which you can find under the prize draw conditions. Otherwise, the following notes apply:
If you enter one of our prize draws, we process your personal data for the purposes of performance of the draw. If sponsors and partners provide prizes and send them directly to the winners, we transfer the winners’ data to these third parties for this purpose. We and such third parties do not use the data for any other purposes, unless this is described below or you have given your consent. The legal basis for this data processing is Art. 6 Section 1 p. 1 lit. b GDPR.
In some cases, we announce winners with truncated names and stating the town where they live in online and offline media. This is in the interests of publicizing the prize draw and for PR purposes for us, our sponsors, and our cooperation partners. The legal basis for this data processing is Art. 6 Section 1 p. 1 lit. f GDPR.
If, in connection with a prize draw, you subscribe to a newsletter from a third company, we pass your e-mail address on to this company. The legal basis for this data transfer is Art. 6 Section 1 p. 1 lit. b GDPR.
We erase your data, unless statutory data storage regulations apply, as soon as it is no longer necessary for the above purposes, i.e. the performance of the prize draw; as soon as the prize draw has been fully completed including announcement of the winners; as soon as our legitimate interest in publication no longer applies; or in the case of subscription to a third-party newsletter after the data transfer to the publisher of the newsletter.

7.6. Customer service
7.6.1. Controller responsible under data protection law
If you require customer service with regard to Ravensburger products and brands (tiptoi®, puzzles, games, activity products, books, etc.) or if you contact the Ravensburger Group in general, your contact partner is our customer service at Ravensburger Verlag GmbH.

If you require customer service with regard to Ravensburger theme worlds (Spieleland, Museum, Feriendorf, Kinderwelt Kornwestheim, Escape Room Duisburg, retail stores), your contact partner is our customer service at Ravensburger Freizeit und Promotion GmbH.

7.6.2. Data processing in connection with your service request
We process the personal data you provide when you submit a service request in order to process your service request.

If your request concerns a different Ravensburger company, we may pass it on to the specialist area responsible if this is necessary.

We also save your data in a customer profile so that we can provide the best possible support if you have any requests or inquiries in the future. When we send replacement parts, we also store the transaction data in order to prevent misuse of our service.
After we have handled your service request, we send you an anonymous customer satisfaction survey. We also carry out anonymized analyses of service requests so that we can continually improve our product and service quality.

We erase your data after three years.

7.7. Orders in our online shops
The controller responsible under data protection law for the Ravensburger online shops on the websites ravensburger.de and myravensburger.com is Ravensburger Verlag GmbH (contact details above under No. 1.2).

7.7.1. Use of your data for order processing
When you order products from our online shops, we use your personal data in order to process your order. This includes in particular the receipt and allocation of your payment as well as delivery to you of the products ordered. For this it may be necessary to exchange data with external service providers, e.g. with the payment service you choose or with a delivery service.

7.7.2. Orders with or without a customer account
You can order as a guest user or via Amazon Pay Account, or you can create a customer account see No.7.1). If you create a customer account, the data you enter and your order history are stored in your customer account. You can erase your customer account at any time (see No. 2.3.1).

7.7.3. Ordering personalized products
If you order personalized products, you can upload photos directly via our website, and you can also use photographs from your Facebook profile. If you want to use this option, our website will automatically communicate with Facebook in order to enable the import of the photo. The legal basis for processing is Art. 6 Section 1 p. 1 lit. b GDPR. The third-party provider is: Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
We store the photos you provide for a maximum of 60 days. The purpose of this is not only for production of your product, but also for processing any complaints.
We analyze all complaints about personalized products in order to identify sources of error and optimization potentials in our production process. The same applies if we identify faults in the printing data. All evaluations are carried out in a pseudonymized manner. The legal basis for this is Art. 6 Section 1 p. 1 lit. f of the GDPR. We erase the data as soon as we have completed the analysis, or at the latest after 6 months.

7.7.4. Use of your data for advertising purposes
We use your data for marketing purposes within the legally permitted scope, e.g. to send you advertising by post informing you of special campaigns and discounts.
The legal basis for this is our legitimate interest in direct marketing, Art. 6 Section 1 p. 1 lit. f of the GDPR or your consent, Art. 6 Section 1 p. 1 lit. a of the GDPR. You can object to the use of your data for direct marketing at any time (see No. 2.6.3) or revoke your consent at any time (see No. 2.6.1).

7.7.5. Voucher offers from Sovendus GmbH
If you are interested in a voucher offer from Sovendus GmbH, Moltkestr. 11, 76133 Karlsruhe, Germany (Sovendus) and click on the voucher banner, your title, name and e-mail address are sent to Sovendus in encrypted form for the creation of the voucher (Art. 6 Section 1 p. 1 lit. b, f of the GDPR). Before that, your IP is determined, used by Sovendus exclusively for data security purposes, and as a rule anonymized after seven days. Furthermore, for the purposes of invoicing, we send the order number, order value and currency, session ID, voucher code, and timestamp in pseudonymized form to Sovendus. You can find more information about how Sovendus processes your data in the online notes on data protection at https://www.sovendus.de/de/datenschutz/.

7.7.6. Period of storage
Due to mandatory retention obligations under trade and tax law, we are obliged to keep address, payment, and order data for a period of ten years.

7.8. Orders in our ticket shop
7.8.1. Controller responsible under data protection law
The controller responsible under data protection law for the Ravensburger ticket shop at ravensburger-tickets.de is Ravensburger Freizeit und Promotion GmbH (contact details above under No. 1.2).

7.8.2. Use of your data for order processing
If you order tickets from our ticket shop, we use your personal data to process your order. This includes in particular the receipt and allocation of your payment and delivery to you of the tickets you order (by post or digitally). For this it may be necessary to exchange data with external service providers, e.g. with the payment service you choose or with a delivery service.

7.8.3. Orders with or without a customer account
You can order as a guest user or create a customer account see (No. 7.1). If you create a customer account, the data you enter and your order history are stored in your customer account. You can erase your customer account at any time (see. No. 2.3.1).
You can at any time erase your customer data in your customer account and delete the customer account itself. In this case, we will no longer process your personal data. However, due to mandatory retention obligations under trade and tax law, we are obliged to keep address, payment, and order data for a period of ten years.

7.8.4. Ordering tickets for Ravensburger Kinderwelt
If you order tickets for Ravensburger Kinderwelt Kornwestheim, Ravensburger Freizeit und Promotion GmbH creates the event contract on behalf of Ravensburger Kinderwelt Kornwestheim, a company owned by the town of Kornwestheim. Ravensburger Freizeit und Promotion GmbH is also responsible for processing the order, including sending the tickets, or if necessary handling any cancellation. The contract is exclusively between you and Ravensburger Kinderwelt Kornwestheim. We provide your data to the company of the town of Kornwestheim in as far as this is necessary for fulfilment of the contractual obligations towards you or for compliance with the statutory data storage regulations.

7.8.5. Use of your data for advertising purposes
We use your data for marketing purposes within the legally permitted scope, e.g. to send you advertising by post informing you of special campaigns and discounts. Additionally, we can inform you by e-mail about comparable offers, e.g. we inform you as a season card holder about exclusive advance booking of season cards for the coming year, or as a ticket buyer about ticket campaigns or special events.
The legal basis is our legitimate interest in direct marketing (Art. 6 Section 1 p. 1 lit. b, f of the GDPR). You can object to the use of your data for direct marketing at any time (see No. 2.6.3).

7.8.6. Period of storage
Due to mandatory retention obligations under trade and tax law, we are obliged to keep address, payment, and order data for a period of ten years.

7.9. Booking offers in the Ravensburger Museum and Spieleland
7.9.1. Controller responsible under data protection law
The controller responsible under data protection law is Ravensburger Freizeit und Promotion GmbH (contact details above under No. 1.2).

7.10. Booking events and offers
If you book events or register for our offers, we process your personal data, e.g. if you book a birthday party or wedding in the Ravensburger Museum, if you send us a request for a Spieleland Granny, or if you register as a group. We exclusively use this data for processing your concrete booking. We store it for a maximum of two years so that we can trace bookings and answer any questions you may have. Then we erase your data, unless statutory data storage regulations apply. The legal basis is Art. 6 Section 1 p. 1 lit. b, f of the GDPR.

7.11. Overnight accommodation in the Ravensburger Feriendorf
If you make bookings for our Feriendorf, we exclusively use your data for processing your concrete booking, including provision to you of the services you have booked and receipt and allocation of your payment. The legal basis is Art. 6 Section 1 p. 1 lit. b of the GDPR.
If you state in the ordering process that you would like to receive information and offers relating to your stays, we process your data in order to send you these. The legal basis is your consent according to Art. 6 Section 1 p. 1 lit. a of the GDPR. You can revoke your consent at any time by contacting our Data Protection Officer at the stated address (see No. 1.1) or opt out by clicking the link provided in our advertising mails.
We then erase your data, unless statutory data storage regulations apply.

7.12. Data processing for job applications
7.12.1. Controller responsible under data protection law
Ravensburger AG is the controller responsible under data protection law (contact details above under No. 1.2).

7.12.2. Processing in connection with your application
a) If you apply for a job with us, we store and use your data exclusively for the filling of the position for which you have applied. We treat your data confidentially and do not disclose it to third parties. Only authorized employees in the Human Resources department and the functional department in which you wish to work can view your application data.

b) If you apply online via the application form on our Careers page, your data is transferred to us in encrypted form according to the latest technology and stored in our applicant management system. If you apply in writing, we transfer your applicant data manually into our applicant management system and scan the documents you have sent to us, e.g. CV, references, and certificates. Then we send your original documents back to you. As soon as you have successfully submitted your application to us and we have your data in our system, we process your application.

c) If you want to withdraw your application during the ongoing application process, you can contact us at any time at jobs@ravensburger.de.
The legal basis for data processing in our application procedure is Art. 6 Section 1 p. 1 lit. b of the GDPR.

d) If your application is successful and you start a job at Ravensburger, we store your application data in your personnel file. If you withdraw your application or if we reject it, we erase your data from our system, unless statutory data storage regulations apply (in particular the obligation to provide evidence according to the General Anti-Discrimination Act (AGG), or the statutory storage period of 10 years for the refunding of travel expenses).

7.12.3. Inclusion in our pool of applicants
a) Often, great personalities apply who would fit in perfectly with our Ravensburger family, both in terms of specialist skills and personality, but at the time we have no suitable vacancy for them. If you are one of these people, we ask you in a separate e-mail whether we can keep your personal data in our system for a longer period. If you consent to this, we keep you in our pool of applicants for a maximum of 18 months. This means we can contact you actively at a later date.

b) The legal basis for the data processing in our pool of applicants is your consent. You can revoke this at any time. Simply send a brief, informal mail to our Human Resources department (jobs@ravensburger.de).

c) If no employment relationship ensues in the following 18 months, we erase your data from our system. This happens automatically and without any particular notification or further archiving.

7.13. Further offers and functions of our websites
If our websites contain further offers, especially time-limited campaigns, you will receive information on data protection as well as the controller responsible via the relevant offer, unless everything is already covered in our data protection declaration.

8. Cookies and settings options

8.1. Controller responsible under data protection law
The controller responsible under data protection law for the use of cookies on the website is the company named in the legal notice as the website provider. You can find the contact data in the legal notice as well as above under No. 1.2.

8.2. Use of cookies on this website
When you use our website, cookies and similar tools are saved on your computer. Cookies are small text files that are stored on your computer and linked to the browser you use. They provide certain information to the organization which places the cookie (in this case our company). Cookies cannot execute programs or transfer viruses to your computer. Their purpose is to make websites generally more user-friendly and effective.
We distinguish between cookies that are necessary for the technical functions of the website and optional cookies. Optional cookies enable us to make our websites easy to use as well as functional and to compile anonymous statistics on the use of our website so that we can improve it and tailor advertising to your interests – both on Ravensburger Group and third-party websites. You decide which cookies you want to accept. However, if you block cookies, you may not be able to use all the functions of the websites.

8.3. We use the following categories of cookie:

8.3.1. Technically necessary cookies
These cookies are always necessary for the website to be displayed, for it to be technically secure, and for the provision of other basic functions of the website. The legal basis for the use is Art. 6 Section 1 p. 1 lit. b of the GDPR.

8.3.2. Comfort
These cookies make it easier and more convenient for you to use the website. For example, we can show you articles you placed in the shopping cart during a previous visit or save other settings you have made. This means you can always continue where you left off. The legal basis for use is your consent (Art. 6 Section 1, p. 1 lit. a of the GDPR), which you can revoke at any time by changing your settings, see No. 8.4.

8.3.3. Statistics
These cookies enable Ravensburger Group to statistically evaluate visits to and use of our websites. We use them for example to determine user numbers and what content is popular. Armed with this knowledge, we can improve our offer and our websites. All these statistics and the data they contain are anonymous. The legal basis for use is your consent (Art. 6 Section 1, p. 1 lit. a of the GDPR), which you can revoke at any time by changing your settings, see No. 8.4.

8.3.4. Marketing
These cookies enable us to show you content, including advertising, which is especially relevant and tailored to your personal interests. In order to personalize content for you, we can analyze your use of the Ravensburger websites of the companies listed above, then determine relevant content and show it to you. In this context, we also use external partners who give us the opportunity to post personalized advertising on other websites as well. For this purpose, we transfer to our partners your data which is necessary for the use of our offers. You can find them under No. 6.3 of this data protection declaration. The legal basis for use is your consent (Art. 6 Section 1, p. 1 lit. a of the GDPR), which you can revoke at any time by changing your settings, see No. 8.4.

8.4. Your settings options
You can choose your personal settings and revoke your consent here

8.5. Overview of individual cookies
You can find an overview of all the cookies we use here.
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