Privacy information

In the following, we provide you with all information regarding the processing of your personal data when you access and (hereinafter "the Website") in accordance with the requirements of Article 13 of the EU General Data Protection Regulation ("GDPR").

1 Responsible party in the sense of Article 4 (7) GDPR
1.1 Responsibility of Ravensburger Freizeit und Promotion GmbH

for the processing activities in the context of the use of the Website (clause 2.1), for Holiday Village bookings (clause 2.2) for other bookings and registrations (clause 2.3), for competitions (clause 2.4) and for customer service (clause 2.5), the Ravensburger Freizeit und Promotion GmbH
Freizeitpark Ravensburger Spieleland
Am Hangenwald 1
88074 Meckenbeuren
Phone: +49 (0) 7542 - 400 0
FAX: +49 (0)7542 400 101
(hereinafter "RFP")
is the data controller for the processing of your personal data.
You can reach our data protection officer at the above address or at

1.2 Responsibility of Ravensburger AG

The data controller for the processing activities in the context of sending and personalizing the Newsletter (Clause 2.6) is
Ravensburger AG
Robert-Bosch-Strasse 1
88214 Ravensburg
Phone: +49 (0) 751 86 0
FAX: +49-(0)751 86 13 11
(hereinafter "RAG").
You can reach the data protection officer of Ravensburger AG at the above address or by e-mail at

2 Processing of your personal data
2.1 Accessing the website

When you visit the website, we process personal data to make the website available to you. This involves the following data:
• Your IP address
• which browser you are using, its version and language settings,
• which operating system you are using,
• Date and time of your access, including difference from Greenwich Mean Time (GMT),
• Content of the access (specific web page),
• Access status/http status code,
• the website used to access the site.
The processing of this data is necessary so that we can present the website to you as desired and to ensure the security and stability of the website (Article (1) lit. b GDPR).
This data is stored for the duration of the session and deleted after a maximum of 30 days.

2.2 Bookings for the Holiday Village

If you wish to make a booking in our Holiday Village, you have the option of booking as a guest or creating a customer account. If you make bookings for our Holiday Village, we use your data exclusively for the processing of your specific booking, including the provision of the booked services to you and the receipt and allocation of your payment. You have the option to book as a guest or to create a customer account with which you can manage and efficiently carry out your bookings. The legal basis is Article 6 (1) lit. b GDPR.
You can delete your customer data, as well as the customer account itself, at any time in your customer account, your personal data will then no longer be processed by us. However, we must retain address, payment and order data for ten years due to commercial and tax law retention obligations.

2.3 Other bookings and registrations

We also process personal data for other bookings and registrations, e.g., if you send us a request for a Spieleland grandma, host a birthday party with us, register as a group, or register for a visit day in accordance with the requirements of the Corona Regulation. We use your data in this regard exclusively for the processing of your specific booking. Afterwards, we delete your data, provided that there are no legal retention obligations. The legal basis is Article 6 (1) lit. b GDPR.

2.4 Raffles

If you participate in a raffle organized by us, we process your personal data for the processing of the raffle. If sponsors and partners provide prizes and send them directly to the winners, we pass on the data of the winners concerned to these third parties for this purpose. We or these third parties will not use the data for any other purposes, unless this is described below or you have consented. The legal basis for this data processing is Article 6 (1) lit. b GDPR.
Furthermore, we publish winners with abbreviated name and place of residence in online and offline media. In doing so, we pursue the interest of publicly informing about the implementation of the competition as well as conducting PR work for us, our sponsors and cooperation partners. The legal basis for this data processing is Article 6 (1) lit. f GDPR.
If you register for newsletters offered by third companies in connection with the raffle, we will pass on your e-mail address to these companies. The legal basis is Article 6 para. (1) lit. b, f GDPR.
We delete your data if there are no longer any legal obligations to retain it and as soon as it is no longer required for the aforementioned purposes, namely with regard to sweepstakes processing as soon as the sweepstakes has been completely processed, with regard to winner announcement as soon as our legitimate interest in publication no longer applies (e.g. we report on our annual raffle until the start of the new sweepstakes) or in the case of registration for third-party newsletters after data transfer to the newsletter providers has taken place.

2.5 Customer Service

Our customer service processes the personal data you provide in connection with your service request in order to process your service request. If your request concerns another Ravensburger company, your request may be forwarded to the responsible department, if and to the extent necessary to process your request. The legal basis is Article 6 (1) lit. b GDPR.
Furthermore, we store your data in order to be able to provide you with the best possible advice for future inquiries.
In the event of complaints, we also store the data to prevent misuse. Furthermore, we carry out anonymized analyses of service requests in order to continuously improve our product and service quality. The legal basis is Article 6 (1) lit. f GDPR.

2.6 Personalized newsletter
2.6.1 Subscribing to the newsletter

You have the option to subscribe to the personalized email newsletter of the Ravensburger group of companies.
For sending the newsletter, your e-mail address will of course be processed. Furthermore, we also process your IP address and the time at which you subscribed to the newsletter, so that we can prove the subscription and clarify any possible misuse (e.g. in the form of third-party subscription). If you have also provided further data, such as your name, we use this data to address you personally in the newsletter.
The data processing, including the sending of the newsletter, only takes place if you have given us your express consent for this (Article 6 (1) lit. a GDPR).
You can revoke your consent at any time by contacting the data protection officer(s) of the newsletter sender at the address provided or unsubscribe from the newsletter by clicking on the link contained in each newsletter.

2.6.2 Personalization of the newsletter

In addition, the newsletter will be personalized for you based on your interests, so that you are primarily shown content that is of particular interest to you. For this purpose, we first process the information on which website you registered for the newsletter and whether your registration was in connection with a certain action, e.g. a competition. In addition, your user behavior is evaluated when the newsletter is sent. For this evaluation, the emails sent contain so-called web beacons or tracking pixels, which are single-pixel image files that are activated when you open the newsletter and click on individual content. For the evaluations, your e-mail address, as well as your name and other data if applicable, and your interaction with the newsletter are assigned to an individual identification number. In this way, the newsletter sender records whether and when you read the newsletters, which links you click on in them and concludes from this your personal interests in certain content. If we can assign this to you, e.g. via your customer account, we also link this information to your customer account and the actions you have taken on the website, for example which content is called up or orders are placed. With the data obtained in this way, the newsletter sender creates a user profile in order to tailor the newsletter to your individual interests.
The information is stored for as long as you are subscribed to the newsletter. After unsubscribing, we delete your personal data or store the data purely statistically and anonymously.
We also carry out the personalization of the newsletter solely on the basis of your express consent (Article 6 (1) lit. a GDPR).
You can revoke your consent at any time by contacting the data protection officer(s) of the newsletter provider at the address given in clause 1.2 or unsubscribe from the newsletter by clicking on the link contained in each newsletter.

3 Cookies and your setting options
3.1 Use of cookies within this website

In addition to the previously mentioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and through which the body that sets the cookie (in this case by us) receives certain information. Cookies cannot execute programs or transfer viruses to your computer. They serve to make the Internet offer as a whole more user-friendly and effective.
We distinguish between cookies that are mandatory for the technical functions of the website and optional cookies. The latter are used to make the website convenient and functional, to compile anonymous statistics on the use of our website in order to improve it and to show you advertising that is as relevant as possible - both on our website and on third-party websites. You decide which cookies you want to allow. However, you may not be able to use all the features of the websites if you do not allow cookies.

3.2 We use the following categories of cookies:
3.2.1 Technically necessary

These cookies are always necessary so that the website can be displayed, is technically secured and some other basic functions of the website can be provided. The legal basis for the use is Article 6 (1) lit. b GDPR.

3.2.2 Comfort
These cookies simplify your use of the website and enable a more comfortable operation. For example, this allows us to show you items that you have placed in the shopping cart on a previous visit or save other settings that you have made, so that you can always pick up where you left off before. The legal basis for the use is your consent (Article 6 (1) lit. a GDPR), which you can revoke at any time by changing your settings, see clause 3.3.

3.2.3 Statistics
These cookies enable the Ravensburger Group to statistically evaluate the visits to and use of our websites. Through these statistics, we can, for example, determine visitor numbers and popular content and use this knowledge to improve our offer and our websites. All these statistics and related data are anonymous. The legal basis for the use is your consent (Article 6 (1) lit. a GDPR), which you can revoke at any time by changing your settings, see clause 3.3.

3.2.4 Marketing

These cookies allow us to display personally selected and particularly relevant content, including advertising, based on your interests. In order to personalize such content for you, we can evaluate your use of the Ravensburger websites of the companies mentioned above and determine the relevant content and display it to you. For this purpose, we sometimes use external partners who enable us to play out personalized advertising on other websites as well. For this purpose, we transmit your required data for the use of our offers to our partners. You can find this in clause 3.4 of this privacy policy. The legal basis for the use is your consent (Article 6 (1) lit. a GDPR), which you can revoke at any time by changing your settings, see clause 3.3.

3.3 Your setting options
you can make your personal settings and revoke your consent here

3.4 Overview of individual cookies
An overview of all cookies used can be found here.

4 Further offers and functions of this website

To the extent that this website contains further offers, in particular time-limited promotions, you will receive information on data protection as well as on the responsible person at the respective offer, insofar as these are not described in this data protection declaration.

5 Possible external recipients of data
5.1 Data processing by contractual processors

Sometimes we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly monitored.

5.2 Transfer to third parties
Furthermore, we may transfer your personal data to third parties if we offer participation in promotions, competitions, contract conclusions or similar services together with partners. You will receive more detailed information on this when you provide your personal data or, if the offer is described in more detail in this data protection declaration, below.

5.3 Data transfers outside the EEA
To the extent that our service providers or partners are located in a country outside the European Economic Area (EEA), we will inform you about the consequences of this circumstance when you provide us with your personal data or in the context of this Privacy Policy.

6 Your rights
You have the following rights with respect to the personal data concerning you:

• Right to information,
• Right to rectification or deletion,
• Right to restriction of processing,
• Right to object to processing,
• Right to data portability.
You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.
You can assert these rights against both responsible parties. Your request will then be processed by the respective company responsible for the subject matter; for this purpose, your request may be forwarded to the other company if it was received by the company not responsible for the subject matter.

7 Objection or withdrawal of the processing of your data
7.1 Withdrawal of your consent

If you have given your consent to the processing of your data, you may revoke this consent at any time with effect for the future. However, this does not affect the lawfulness of the processing until the withdrawal.
Information on how to revoke your consent can be found with the respective offer. Furthermore, you can contact our data protection officer using the contact details provided. With regard to your cookie consent, you can find the option to revoke your consent under clause 3.3. With regard to your newsletter consent, you can find the information under clause 2.2.3.

7.2 Objection to data processing in case of balancing of interests

So far as we base the processing of your personal data on the balancing of interests (Article 6 (1) lit. f GDPRGDPR), you may object to the processing. This is the case if the processing is not necessary, in particular, for the performance of a contract with you, which is shown by us in each case in the following description of the functions. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the merits of the case and either discontinue or adjust the data processing or show you our compelling reasons worthy of protection on the basis of which we will continue the processing.

7.3 Objection to direct marketing

Of course, you may object at any time to the processing of your personal data for direct marketing purposes and for profiling in connection with such direct marketing (Article 21 (2), (3) GDPR). You can inform us of your objection to advertising using the contact details provided in clause 1.

August 2020